NPS Dashboard
Business Opportunity
Analyzing and improving NPS presents a valuable chance to gain a competitive advantage in the market. By identifying and addressing the factors that influence loyalty and satisfaction, data-driven decisions can be made to optimize operations, resulting in enhanced experiences and a stronger reputation. This, in turn, leads to increased retention, positive word-of-mouth, and higher revenue growth.
Link to Canvas Dashboard : NPS
Solution / Approach
In-depth analysis of NPS data from all quarters of 2022 and 2023 will be conducted, taking into account the influence of various lines of business, survey types, market segments, and regional variations. The analysis will focus on the impact of factors like turnaround time, recon rate, and appeal rate, etc on NPS, providing valuable insights for informed decision-making and targeted improvement strategies.
Architecture
Key Metrics
Monitor the success of the NPS improvement initiatives by tracking these key metrics:
- Changes in the NPS score over time.
- Reduction in the number of stopped claims.
- Decrease in the number of denied claims after investigation.
- Reduction in the number of false positives.
Tech Stack
- Python
- Power BI
Resources Links
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